We act with integrity, ethics, efficiency and (to the extent possible) with the most positive environmental outcomes in mind.
We will do our best to help you.
We will respect the privacy of your data and will not disclose it's content to third parties.
While we will do our best to take precautions and guard against unintended data loss, we do not guarantee the safety of your data.
In cases where hard drives or filesystems have become corrupted, it can be difficult, if not impossible, to prevent data loss.
Therefore the responsibility is on the owner of the data to make sure their data is backed up in at least one secure location
(online or offline) before handing over their machines or storage mechanisms.
In cases where data is being transferred from one drive to another (eg. cloning to a solid state drive), if the owner does not wish to hang onto the old hard drive, it will be retained by us for one month before being securely-wiped to prevent data recovery by a third party, and then recycled. In scenarios where secure-wiping the drive is not possible (eg. a faulty drive), it will be physically destroyed.
In the unlikely event that anything illegal is encountered in the course of operations (we do not go looking for such content, but very occasionally it becomes apparent), we are obliged to report such material to the authorities. This does not include low-grade illegality such as pirated media.
Abuse will not be tolerated, nor will we be abusive to you in turn.
Bills must be paid within 21 days of being issued, if this is not possible please communicate in advance. Otherwise they may be referred to a debt collection agency who may charge an additional 25% for the cost of recovery. We will always attempt to contact you about the bill before referring to a debt collector.
If you have any specific concerns which are not covered by the above, please get in touch.